Is my vehicle insured while in transit? By law we are required to ensure vehicles for any damage we may cause. Please be aware, however, that insurance covers only claims resulting from driver negligence. For this reason, it is wise to keep your vehicle insured during transport as you normally would. Please review the Terms and Conditions on the back of the Bill of Lading for a complete explanation of covered claims.
Mr. Rooster’s Transport, LLC
62 Trinity Court
Strafford, Missouri 65757
Phone: (417) 736-3896
Fax: (417) 736-2186
How long will the transport take? Normally you should expect your vehicle to be in transit for 7-10 days. Occasionally there are circumstances that will cause the transport to run slightly longer or shorter, however you would be made aware in advance if this would apply.
Why does it take so long to get my vehicle back? There are a few factors that affect the number of days your vehicle may be in transit. First of all, the Department of Transportation dictates the number of hours a truck driver may remain on-duty. Next, we are typically transporting up to 10 vehicles, belonging to 10 different customers at 10 separate locations. It is entirely possible that your vehicle could be the first one picked up and the last one delivered (or vise versa), depending on the origin and destination. Lastly, please bear in mind that we are traveling quite a distance to deliver your vehicle. We experience the same traffic concerns, weather disturbances and equipment issues that would affect anyone traveling from one point to another. Put all of these factors together and it is clear to see why delivery within 10 days is an industry standard.
Can you pick up my vehicle from my driveway? In some instances, picking up and delivering your vehicle is not a problem. It really boils down to accessibility. Our truck is nearly 80’ long (that’s 20’ longer than most of the trucks you see on the highway), at least 14’ tall and only inches from the ground. Our truck holds up to 10 vehicles on two levels. Many neighborhoods are off-limits to commercial vehicles and others are constructed with tight turns and cul-de-sacs making it nearly impossible to maneuver a vehicle of this size. Low hanging trees, power lines and bridges are a constant threat to the vehicles on the top deck, and we are simply too heavy to operate on many unpaved roads. We will do what we can to get as close as we can, but cannot guarantee pickup at your driveway. We will, however, work with you to locate a mutually convenient location with a large parking area to meet in the instance we cannot get to your doorstep.
Will my vehicle be driven? The driver will need to drive your vehicle on and off of the transport truck. Occasionally the driver may need to re-load the truck in order to fit all 10 vehicles most efficiently. Outside of loading and unloading, your vehicle will remain on the same transport truck throughout the transport process and will not be driven.
Are there special requirements for in-operable vehicles? Yes. Each in-operable vehicle is handled on a case by case basis. Typically the driver will also need assistance getting the in-operable vehicle to the back of the truck. Normally the transport fees would have been determined prior to booking the transport based on your accurate description of the vehicle. If, however, your move was quoted on the understanding it was a running, driving vehicle yet becomes in-operable at any time during in transit you should be prepared to pay an “In-Operable Fee” upon delivery.
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